We can offer a free replacement order, if there are any problems with the order, such as manufacturing errors, printing issues and similar issues. Please contact us via email at [email protected] with all necessary information and proof of image of the defective product within 7 days of receipt of goods. We will do everything possible to remedy the situation and provide the most suitable solution for you, depending on whether the replacement or refund is eligible. If eligible, You will be responsible for paying your shipping costs to return your item to 2618 S 67th st., Philadelphia, PA 19142, USA. Shipping costs will not be returned.
If problems arise with replacement orders, we will refund you.
However, Beutee is an on-demand printing company, all products are unique and made to order. Returns or exchanges are not supported if the customer orders the wrong size, color, etc. Our print service provider does not have inventory to hold unwanted items. Since the size is manually measured, please allow a slight dimension difference from 1-3 cm. Due to the different monitor and light effects, the actual color of the item might be slightly different from the visual pictures. In some other cases, we are affiliated with many Print Providers around the world, the logo on the neck will be a little different from the picture. We will not be responsible for refunds in these cases.
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: 2618 S 67th st., Philadelphia, PA 19142, USA
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you should mail your product to: 2618 S 67th st., Philadelphia, PA 19142, USA
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at [email protected] for questions related to refunds and returns.