Frequently Asked Questions

Please read our FAQ before sending us a message.

Can I return my order and get my money back?

We can offer a free replacement order, if there are any problems with the order, such as manufacturing errors, printing issues and similar issues. Please contact us via email at [email protected] with all necessary information and proof of image of the defective product within 7 days of receipt of goods. We will do everything possible to remedy the situation and provide the most suitable solution for you, depending on whether the replacement or refund is eligible. If eligible, You will be responsible for paying your shipping costs to return your item to 2618 S 67th st., Philadelphia, PA 19142, USA. Shipping costs will not be returned.

If problems arise with replacement orders, we will refund you.

However, Beutee is an on-demand printing company, all products are unique and made to order. Returns or exchanges are not supported if the customer orders the wrong size, color, etc. Our print service provider does not have inventory to hold unwanted items.

Since the size is manually measured, please allow a slight dimension difference from 1-3 cm. Due to the different monitor and light effects, the actual color of the item might be slightly different from the visual pictures.

In some other cases, we are affiliated with many Print Providers around the world, the logo on the neck will be a little different from the picture.

Can I edit order information?

Beutee is an on-demand printing company, all products are unique and made to order. Returns or exchanges are not supported if the customer orders the wrong size, color, etc. Our print service provider does not have inventory to hold unwanted items.

Once an order has been sent to production, it will be sent to the Print Service Provider and you can no longer edit any details or cancel the order. Therefore, please enter the correct order information. Since the order is successful, the order will be put into production and can not be changed anymore.

See more details in our Return and refund policy.

What are the delivery charges and How long will delivery take?

With orders sent to the USA, it usually takes about 10-30 days to reach you. For international orders will take longer.
Details, you can see in our Shipping Policy

How secure is shopping in the Online Shop? Is my data protected?

We only use your data to complete orders.

Details, you can see in our Privacy Policy

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